National Association of Software and Service
NASSCOM is India's premier trade body and the chamber of
commerce of the IT software and services industry in India.
Association of Call Center Managers:
ACCM is a
professional call center management association dedicated to advancing the
profession of call center management.
Service and Support Professional Association:
founded in 1989 and has grown to become the largest and most influential
industry trade group for technology service and support professionals.
Association For Services Management International:
International provides the knowledge, fellowship, and career connections
that customer services and support managers for technology-based products
and solutions need for professional and career development.
International Customer Service Association:
dedicated to promoting the development and awareness of the customer service
profession through networking, education and research.
Direct Marketing Association:
Founded in 1917, the Direct
Marketing Association (DMA) is today the largest trade association for
businesses interested in direct, database, and interactive global marketing.
Customer Management Community:
CMC is Europe's leading CRM
service that provides highly valuable news, information, advice and best
practice case studies to help members make the most of customer management
Incoming Calls Management Institute:
It helps call centers
achieve operational excellence and superior business results.
Call Center Network Group:
CCNG serves Contact Center
management, providing training programs and services that facilitate the
exchange of ideas, experience and solutions to meet the challenge of
managing the call center environment.
Associations of Teleservices International:
ATSI is an
international trade association established by and for entrepreneurs in the
Call Centre Association:
CCA was established in February
1996 in response to industry demand for an organization which could serve
the professional shared needs of the UK call centre industry.
Help Desk Institute:
HDI is the world's largest membership
association for the service and support industry.
Customer Care Institute:
CCI is an international resource
organization that assists Customer Care professionals with improving the
delivery of corporate Customer Care.
Call Center Industry Advisory Council:
CIAC is a
non-profit organization established in year 2000 in response to the need for
a global, non-partisan governing body for contact centers.
Society of Workforce Planning Professionals:
SWPP is an
organization devoted to facilitating education and networking opportunities
among workforce planners across all industries.