National Association of Software and Service
Companies: NASSCOM is India's premier trade body and the chamber of
commerce of the IT software and services industry in India.
http://www.nasscom.org
Association of Call Center Managers: ACCM is a
professional call center management association dedicated to advancing the
profession of call center management.
Service and Support Professional Association: SSPA was
founded in 1989 and has grown to become the largest and most influential
industry trade group for technology service and support professionals.
http://www.thesspa.com/index.asp
Association For Services Management International: AFSM
International provides the knowledge, fellowship, and career connections
that customer services and support managers for technology-based products
and solutions need for professional and career development.
International Customer Service Association: ICSA is
dedicated to promoting the development and awareness of the customer service
profession through networking, education and research.
http://www.icsa.com
Direct Marketing Association: Founded in 1917, the Direct
Marketing Association (DMA) is today the largest trade association for
businesses interested in direct, database, and interactive global marketing.
http://www.the-dma.org
Customer Management Community: CMC is Europe's leading CRM
service that provides highly valuable news, information, advice and best
practice case studies to help members make the most of customer management
activities.
http://www.insightexec.com
Incoming Calls Management Institute: It helps call centers
achieve operational excellence and superior business results.
http://www.incoming.com
Call Center Network Group: CCNG serves Contact Center
management, providing training programs and services that facilitate the
exchange of ideas, experience and solutions to meet the challenge of
managing the call center environment.
http://www.ccng.com/member_regions.asp
Associations of Teleservices International: ATSI is an
international trade association established by and for entrepreneurs in the
TeleServices business.
http://www.atsi.org
Call Centre Association: CCA was established in February
1996 in response to industry demand for an organization which could serve
the professional shared needs of the UK call centre industry.
http://www.cca.org.uk
Help Desk Institute: HDI is the world's largest membership
association for the service and support industry.
http://www.helpdeskinst.com
Customer Care Institute: CCI is an international resource
organization that assists Customer Care professionals with improving the
delivery of corporate Customer Care.
http://www.customercare.com/index.php
Call Center Industry Advisory Council: CIAC is a
non-profit organization established in year 2000 in response to the need for
a global, non-partisan governing body for contact centers.
Society of Workforce Planning Professionals: SWPP is an
organization devoted to facilitating education and networking opportunities
among workforce planners across all industries.
http://www.swpp.org
