India has been surfaced as the hottest
destination to place
call center over a period of time.
With costs running less than 50% of what they do in the United States and
Europe,
India has sprouted a
call-center
work force of about 150,000 people.
Indian Market size estimates of BPO
- As on March 31, 2003, the sector employed 171,000 professionals. It
has $1 billion invetsed in it, creating about 100,000 smart cubicles in
7.5 million saq ft of space. It generated revenues of $2.3 billion in
2002-03.
- Nasscom has estimated that the Indian ITES industry will gross over
$5.7 billion by 2005 . The amount is said to be increased by a rate of
65% each year.
- Nasscom-McKinsey: In 1999 they estimated by 2008 it will be $17
billion but it has been revised to $21-24 billion by 2008. Indian can
capture 25% of global BPO offshore market .
Main Revenue Areas for Indian BPO companies
| India's BPO Market in 2008 |
| Service
Line |
First
Estimate (1999) |
Second
Estimate (2001) |
| HR |
5.4 |
3.5-4.0 |
| Customer Care |
4.1 |
8.0-8.5 |
| Payment Services |
2.9 |
3.0-3.5 |
| Content Development |
2.6 |
2.5-3.0 |
| Administration |
1.3 |
1.5-2.0 |
| Finance |
0.7 |
2.5-3.0 |
| Figures
in $ billion |
