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Call Center Services »  Inbound Call Center Services » Call Center Growth Rate in India

Call Center Growth Rate in India

India has been surfaced as the hottest destination to place call center over a period of time. With costs running less than 50% of what they do in the United States and Europe, India has sprouted a call-center work force of about 150,000 people.

Indian Market size estimates of BPO Main Revenue Areas for Indian BPO companies
India's BPO Market in 2008
Service Line First Estimate (1999) Second Estimate (2001)
HR 5.4 3.5-4.0
Customer Care 4.1 8.0-8.5
Payment Services 2.9 3.0-3.5
Content Development 2.6 2.5-3.0
Administration 1.3 1.5-2.0
Finance 0.7 2.5-3.0
Figures in $ billion


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