Call Center Growth Rate in India
India has been surfaced as the hottest
destination to place call center
over a period of time.
With costs running less than 50% of what they do in the United States and
has sprouted a call-center
work force of about 150,000 people.
Indian Market size estimates of BPO
Main Revenue Areas for Indian BPO companies
- As on March 31, 2003, the sector employed 171,000 professionals. It
has $1 billion invetsed in it, creating about 100,000 smart cubicles in
7.5 million saq ft of space. It generated revenues of $2.3 billion in
- Nasscom has estimated that the Indian ITES industry will gross over
$5.7 billion by 2005 . The amount is said to be increased by a rate of
65% each year.
- Nasscom-McKinsey: In 1999 they estimated by 2008 it will be $17
billion but it has been revised to $21-24 billion by 2008. Indian can
capture 25% of global BPO offshore market .
|India's BPO Market in 2008
in $ billion