ITES, Information Technology Enabled Service, is
defined as outsourcing of processes that can be enabled with information
technology and covers diverse areas like finance, HR, administration, health
care, telecommunication, manufacturing etc. Armed with technology and
manpower, these services are provided from e-enabled locations. This
radically reduces costs and improve service standards. In short, this
Internet service provider aims in providing B2B e-commerce solutions.
Objectives of ITES
ITES was formerly known as IndoNet.
The main objectives of ITES are :
- Enabling business strategy
- Achieving an organization's business goals
India's Potential
The country's strengths in the form of low staff
costs, a large pool of skilled, English speaking workforce, conducive policy
environment and Government support has made India a popular choice for
customers seeking outsourced services.
Indian Government is making assiduous effort for promoting ITES. The
country is well positioned to derive benefits from the ITES market and
become a key hub for ITES services.
ITES Services
ITES offers different services integrated in a
single delivery mechanism to end users.
Some of the services offered include :
- Medical Transcription
- Document Processing
- Data Entry and Processing
- Data Warehousing
- IT Help Desk Services
- Application Development
- Enterprise Resource Planning
- Telecommunication Services
