The dealer locator service refers to locating multiple
retail, customer service, or repair locations.
The Working
Organizations with multiple service or business
locations offer clients a
toll free phone service to
assist them in locating the closest
store or service center. The inbound call center makes it easy for
customers to find the
choice of organization. They prompt callers
with voice messages and determine the closest store or business to the
caller. Whether a
location based referral, or a criteria based match,
the inbound call center agents help organizations to connect with customers.
Using
state-of-the-art call management system that can be
completely customized to fit customers' needs, the decision tree branching,
on-screen prompting, and pop-up help allow the call centers to easily
service all the dealer locate requests. The system maintains a
database
of all the points of distribution and direct callers to the nearest
stores.
The service provides information based on zip code such as:
- The closest store locations
- The hours of closest stores
- Direct phone numbers
- Driving directions
Of course, this locator service can be based on criteria other than just
location if the information made available, such as product stock, etc. The
callers may be tracked and reported for demographic purposes, or
used to generate mailing lists and labels.
The inbound call centers have the ability to maintain a national database
of all the stores and locations. Polite and friendly Customer Service
Representatives (CSR's) are
available 24 hours to direct the callers
offering locator service by zip code or customized criteria. If the customer
needs a locator service based on different criteria (such as area code or
city), it can be customized as per the specifications.
By combining the dealer locate service with
order entry and information
request and
fulfillment services, a complete customized front
end can be created to handle all the customers' calls. The client service
and sales representatives constantly work to determine the most effective
script to handle the calls.
