The outbound call centers offer exclusive
Up Sell/Cross
Sell Campaign services for the clients. The responsive and high touch
customer care combined with increased value efficiencies of the outbound
call centers make them reliable sources for reducing costs and increasing
overall productivity.
The Process
Existing customers are often considered the greatest
and easiest source for additional
revenue generation. Therefore it is important to
accurately
predict and identify the customers who are ready to move to
higher
value products and services.
The outbound call centers addresse the
challenges of upselling and
upgrading the customers to new products and services by
monitoring
and reporting on individual. The team of professional workers is adept
at upselling any product and
provide solutions that consistently
meet the needs of customers. Outbound call centers are fully equipped to
offer
upselling and upgrade call services. They have access to
fully
automated call desks with multi-line dialing and less than 400
milliseconds latency with leased fiber optic circuit. Usually an
“AEA”
approach is followed for upselling call services and includes-
- Approach to the customer
- Educate the customer
- Attract the customer
