Call Center in India has a huge career potential and with desired capability and education, it can lead you to a good earning package and a good position in a very short span compared to other jobs.
Now lets understand what a call center job is?
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.
Call centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the call center, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, call centers can make either incoming or outgoing calls.
Call Center may be divided into various types according to their functions and areas of operation. Most commonly call centers are divided into inbound call center and outbound call center. Know more on Call Centre Types.
Now a days call centre gives not only good pay but also lucrative career option in a very short period.
The knowledge & skill requirements for the job are basic reading, writing, and arithmetic skills. This is normally acquired through a high school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
Also remember that getting a job in a call center begins with a great cover letter and resume. You have to include a cover letter. First you must research the company to which you are applying so you can begin your cover letter with an explanation of why you want to work for them. This means that you highlight what you know about their involvement in the community and their history. An Overview of Major Call Centers in Delhi & NCR
Delhi and NCR has a number of popular call centers like American Express, Wipro, converges, Daksh, etc. In Delhi the employees working in call centers is calculated to be almost 73, 000. Click if you wish to find the Major Call Centers in India
.BPO & Call Center Jobs Oppurtunities in Gurgaon
Gurgaon is located in the northern state of Haryana, and is renowned for its upscale shopping malls, IT enabled-companies and BPO firms. Today it is among the best hubs for a BPO/Call centre Jobs in India and has indeed become an outsourcing & offshoring hub in India.
As far as the job opportunities for professionals in Gurgaon's BPO firms are concerned, there is a wide array of tasks pertaining to operations, client servicing, project management, human resources, accounting, technology, etc. to perform. These BPO firms in Gurgaon are generating ample job opportunities for candidates fresh from graduation.
The list of Top Gurgaon's BPO firms
BPO/Call Center Jobs
- » Wipro Limited
- » HCL Technologies Limited
- » HTMT
- » 24/7 Customer
- » Progeon (now known as Infosys BPO)
- » Convergys
- » Accenture services
- » MphasiS
- » IBM Daksh Services
- » IGate Global
- » Transworks
- » Genpact (Formerly known as GE Capital International Services)
- » WNS
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