Services Call Center Technology

• Answering Service Software • Automatic Call Distribution (ACD) • Call Center PBX • Call Recording and Call Monitoring Solution • Call Track Software • Communication Software • Computer Telephony Integration (CTI) • Contact Management Software • CRM Solutions • Digital Call Recording • E-CRM • Emergency Alert Systems • Help Desk Software

• Interactive Voice Response (IVR) Technology • Open IVR Software • Phone System Auto Dialers • Predictive Dialing • Programmable / Soft Switches • Remote Access Software • Soft Phone • Telecommuting Software • Text to Speech (TTS) Software • Voice Messaging • Voice Recognition • VOIP • Windows Over Web

Using state-of-the-art technology and fully automated equipments, the call centers have a considerable competitive advantage to offer to the organizations. The latest technological solutions are designed to provide the knowledge needed to develop effective customer strategies and maximize customer profitability.