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Call Center Services » Knowledge Center » What is Outbound Call Center?

What is Outbound Call Center?

Outbound call center is a center that predominantly handle outgoing telemarketing. It is a unit that provides outsourced provider facility using sophisticated communications technology to perform high volume communication handling services for outbound calls. Outbound calls are calls that are made by the call center to the customer with the main aim of selling a product or service to that particular customer.

Outbound call centers hold an important place in the present business scenario. There are several companies that contain both inbound and outbound functionality.

Outbound Call Center Technology

Outbound call centers use high technology telecommunication systems.

Responsibilities of an Outbound Call Center Personnel

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