Call Centers are required for large companies to sell their products
to the customers, proposing a product or service as well as for the
after-sale enquiries made by the customers. Call centers in India are at its
peak today. Customized solution through customer interactive programs in the
success mantra of numerous corporate firms nowadays. For the strategic
business development - that requires acquired skills for customer queries,
solutions etc., Indian call-centers are at par with the current marketing
demands. Call centers not only handle the task of interacting with customers
but also provide a wider base for official tasks of inventories, bill
handling, web-solutions and various other business requirement proceedings.
Call centers in India are prospering upon the upscale rise amongst the
entrepreneurs who are trying to allure their customers through inbound and
outbound calling facility. This concept raving in US have enabled many
offshore call centers establishments, majorly is India. The quality of
English is at par with the international standards. Indians are technically
literate and comfortable with new technologies arising in the industry.
Indian call centers work round the clock and provide 24-hour support for
the customers of these US based clients. From the concept of being just a
voice based medium of customer support, today call centers are referred to
as 'Contact Centers' which are capable of handling customer queries over
phone or the online medium. Qualified professional talent with fluency in
English and a neutral accent with the ability to shift to different accents
have made India, a preferred destination for offshore clients.
Call center industry in India is projected at $142 billion by the year 2008
as per NASSCOM. With its built-in potency, India is advertised as the hot
destination for 'offshore outsourcing hub'. The booming Indian call center
industry is the benchmark of the changing global trend.
Reducing cost for business proceeding is the prime focus of the corporate
houses. They realized that shifting their call-center operations to India
would heavily cut down their costs. Business settlement laws were reviewed
and it was easier for alien firms to settle in the Indian soils. The country
produces technically sound work force with high standards of English.
The call center industry estimated to grow into $301 billion industry by
2010 is a sheer pleasure for the aspiring workforce in India. Call centers
in India has also effectively developed a niche in the areas of data
verification, data capture, tele research, service follow-ups and renewing
subscriptions, which becomes the core outbound activities of a call center.
Unless there is talented enough manpower to handle such queries, no business
organization will make a move. Thus India have taken a leap step in call
center industry, which in recent have been the home more developed nations
like Australia, New Zealand, and European nation.