India has several advantages over other
countries in terms of being the hottest destination of call centers and BPO.
Most of the MNCs are interested in outsourcing their operations in India
because of cost savings, operational efficiencies, access to a highly
talented workforce and improved quality. Inspite of that, there are several
competitors of India . India should be on guard to improve the sector and
overcome the challenges in order to maintain its stability.
The major competitors of Indian Call Center Industry are:
- China: A major competitor because of the
availability of large people of pool. The only drawback here is that
they do not have enough English speaking graduates.
- Philippines: It competes in terms of good telecom
infrastructure and skilled workforce. As a former American colony,
American culture and language is widely emulated here.
- Mexico: It is competetive only in terms of low-end
jobs.
- Australia: It has the advantage of large English
speaking population with a favorable time zone
Few other competitors include :
- Canada
- Ireland
- Malaysia
- Russia
- Vietnam
