Call centers are comparatively a recent introduction
to the world of career options. The career avenues provided by call centres
are one of the best suited. With the advent of globalisation and
advancements in IT industry more and more call centers are opening, giving a
wide range of career options which even freshers can opt for.
Call center is said to be a multi-billion dollar industry that handles the
business world's telemarketing, survey, customer service, technical support
and collections needs. These centers have evolved into an integral part of a
company's business strategy.
Employment Categories in Call Centers
Customer care executives is
the entry level in call centers. At this entry level even a fresher can earn
highly attractive pay packages ranging from Rs. 6,500 to Rs.10,000
approximately per month other than bonuses for outstanding performances.
Later with hard work and determination these executives can move on to the
technical, financial or the insurance sector. After working as an operator
for three to four years, the person will be prompted to be a supervisor. And
thereafter several promotions are made based on an individual's ability and
performance.
A call center experience is regarded as worthwhile experience for customer
relations, sales jobs or insurance sector. This experience of working in
call centers provides a wider and a stronger platform for moving on to other
industries with enhanced growth and opportunities.
The major jobs provided by call centers are
- Account Management
- Collections
- Customer Service
- CRM
- E commerce
- Help Desk
- Support Personnel
- Telecom
- Telemarketing Sales
- Sales Executives
- Team Leader
- IT Specialist
- Program Manager
Eligibility Criteria for Call Center Job
There is no specific
educational qualifications required to enter a career in a call center. One
of the foremost skill required is
good communication skill.
Few other personal skills required for a bright career in a call center are
:
- Good command over English
- Computer literacy
- Good typing speed
- Knowledge of consumer behavior
- Marketing skills
- The ability to enter and retrieve information quickly from databases
- Good listening skills
- Ability to analyze problems
- Persuasion skills are needed in an 'outbound' contact centre
