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Call Center Services » Knowledge Center » What is KPO?

What is KPO?

KPO, Knowledge Processing Outsourcing
is essentially an offshoot of BPO. It is the high end activity of the BPO industry and is estimated to have a magnificent growth in the coming years. It is a wave that has lashed the Indian shores and aims to tap the Indian talent in the fields that require expertise and enhanced knowledge. In short, KPO involves off shoring of knowledge intensive business processes that require specialized domain expertise.

India's Intellectual Potential

India's intellectual potential is the key factor for India being the favored destination for KPO industry. India has a large pool of knowledge workers in various sectors and their talent is being discovered and tapped by leading businesses across the globe. Cost savings, operational efficiencies, access to a highly talented workforce and improved quality are all underlying expectations in off shoring high-end processes to India .

KPO Services Outsourced to India

India is a good outsourcing location. There are several services that can be outsourced to India :

Challenges in KPO

KPO is an outsourcing industry that delivers high value to organizations in terms of domain based processes and business expertise. The industry demands advanced analytical and specialized skill of knowledge workers and therefore faces several challenges.

The major challenges faced by KPO are :

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