Domestic Call Centers

The domestic or traditional call center involves an outsourcer who has call center locations around native country for redundancy.

The Approach

For cost effectiveness, the call center professionals usually take calls for two or three clients whose data is ported to the desktop via a secure connection from the client's database into the outsourcer's server.

Clients are sometimes given the option of co-locating some in-house customer service agents at the call center to work in conjunction with outsourcers' agents. The advantages of domestic call centers include relative physical proximity between outsourcer and client, the ability to co-locate and on-site troubleshooting. The domestic call centers on the other hand, involve higher cost and usually a non-dedicated staff. These contact center specialize in providing both inbound and outbound services.