The domestic or traditional call center involves an
outsourcer who has call center locations around native country for
, the call center professionals usually take calls
for two or three clients whose data is ported to the desktop via a secure
connection from the client's database
into the outsourcer's server.
Clients are sometimes given the option of co-locating
customer service agents at the call center to work in conjunction with outsourcers'
. The advantages of domestic call centers include relative physical
proximity between outsourcer and client
, the ability to co-locate and
. The domestic call centers on the other
hand, involve higher cost
and usually a non-dedicated staff. These
contact center specialize in providing both inbound and outbound services.