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Call Center Services » Knowledge Center » What is Inbound Call Center?

What is Inbound Call Center?

Inbound call centers are the only link between the company and its customers. It ensures a flawless customer support service and leads to long term and productive working relationships. They receive inbound calls. Inbound calls are calls that are initiated by the customer to obtain information, report a malfunction or ask for help.

Inbound call centers often use automatic call distribution, in which incoming calls are assigned to representatives on the order they are received. They handle customer generated calls and usually have more number of employees.

Advantages of Outsourcing Inbound Services to India
India is popular for outsourcing inbound customer support because : Benefits of Inbound Call Center Outsourcing
There are several benefits that an inbound call center offers. Some of the advantages include :

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