Call Tracking Software
is a software that automates
the process of receiving and responding to customer phone calls.
Benefits of Call Tracking Software
- Effectively eliminate calls from falling through the cracks and
reduce the number of unresolved calls
- Log calls easily through a Windows interface or Web interface.
- Increase service levels by resolving calls faster.
- Decrease the number of calls received by your call center.
- Provide 24/7 customer support.
- Automatically escalate issues or notify agents of important changes
- Provide faster response time to customer calls.