Most IVR systems are built into the phone systems or are
self contained programs running on a separate system, allowing limited
access to outside applications but an
open IVR system allows to
access all the informations available on existing database programs. It is
the power of choice-a personalized solution returning maximum competitive
advantages with minimum development investment and maximum flexibility.
Benefits of Open IVR
- Automated speech recognition- Gives your customers
the convenience of spoken responses rather than manual input using the
telephone keypad.
- Interactive fax, fax-on-demand, and fax broadcasting-
Interactive fax provides the caller with a faxed confirmation or record
of the IVR transaction.
- Text-to-speech conversion- The ability to convert a
text file into speech allows you to offer dynamic services to your
customers.
- Multilingual support- OPEN IVR allows you to easily
create applications that support multiple languages.
