Most IVR systems are built into the phone
systems or are self contained programs running on a separate system,
allowing limited access to outside applications but an
open IVR
system allows to access all the informations available on existing
database programs. It is the power of choice-a personalized solution
returning maximum competitive advantages with minimum development
investment and maximum flexibility.
Benefits of Open IVR
- Automated speech recognition- Gives your
customers the convenience of spoken responses rather than manual
input using the telephone keypad.
- Interactive fax, fax-on-demand, and fax
broadcasting- Interactive fax provides the caller with a faxed
confirmation or record of the IVR transaction.
- Text-to-speech conversion- The ability to
convert a text file into speech allows you to offer dynamic services
to your customers.
- Multilingual support- OPEN IVR allows you to
easily create applications that support multiple languages.
