Voice messaging is a voicemail system that
provides an efficient and economical way for businesses of any size to
capture and manage voice messages. Using voice messaging one can
broadcast hundreds and thousands of phone messages and announcements at
once. Pre-recorded messages are played to provide various information to
customers.
In today's highly competitive business environment effective
communication is critical and so voice messaging has become popular as
an efficient and effective means of interaction.
Types of Voice Messaging
Voice messaging are of the following types :
- Standard Voice Mail: Basic voicemail service to
capture phone messages.
- Enhanced Voice Mail : Enhanced mailbox with more capacity and
higher available message time.
- Listen Only Mailbox: Plays an informational
message to callers but does not collect incoming messages.
- Extension Voice Messaging: Creates a voicemail
menu with one greeting and one layer of multiple extension mailboxes
after the main box.
- Auto Attendant Messaging: Directly routes
callers through a variety of menu options
Benefits of Voice Messaging
- Providing high volume contacts and notifications
- Delivering voice mail messages efficiently
- Expanding hours of operation with telemessaging services
- Automating routine calls thereby freeing employees to concentrate
on more complex duties
- Speeding response times to message recipients
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of employee or call center agent turnover
Applications of Voice Messaging
Voice messaging can be used for :
- Event invitations
- Special offers & incentives
- New service offerings
- Consumer information
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Company updates
- Appointment Reminders
- Membership renewals
- Telemessaging Services
- Customer preferences data
- Petitions and citizen polling
- Customer Service
- Credit Card Processing
- Order Status
- Voicemail Messages
- Account Status
- Lead Generation & Capture
