Voice messaging is a voicemail system that provides an
efficient and economical way for businesses of any size to capture and
manage voice messages. Using voice messaging one can broadcast hundreds and
thousands of phone messages and announcements at once. Pre-recorded messages
are played to provide various information to customers.
In today's highly competitive business environment effective communication
is critical and so voice messaging has become popular as an efficient and
effective means of interaction.
Types of Voice Messaging
Voice messaging are of the following
types :
- Standard Voice Mail: Basic voicemail service to
capture phone messages.
- Enhanced Voice Mail : Enhanced mailbox with more capacity and higher
available message time.
- Listen Only Mailbox: Plays an informational message
to callers but does not collect incoming messages.
- Extension Voice Messaging: Creates a voicemail menu
with one greeting and one layer of multiple extension mailboxes after
the main box.
- Auto Attendant Messaging: Directly routes callers
through a variety of menu options
Benefits of Voice Messaging
- Providing high volume contacts and notifications
- Delivering voice mail messages efficiently
- Expanding hours of operation with telemessaging services
- Automating routine calls thereby freeing employees to concentrate on
more complex duties
- Speeding response times to message recipients
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of employee or call center agent turnover
Applications of Voice Messaging
Voice messaging can be used for :
- Event invitations
- Special offers & incentives
- New service offerings
- Consumer information
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Company updates
- Appointment Reminders
- Membership renewals
- Telemessaging Services
- Customer preferences data
- Petitions and citizen polling
- Customer Service
- Credit Card Processing
- Order Status
- Voicemail Messages
- Account Status
- Lead Generation & Capture
