Auto dialers are designed to automate the process of
making and receiving telephone calls. It is a system that calls numbers from
a list or database when an agent in the pool is available. It in turn calls
the targeted numbers and after detecting the answering machine it leaves the
perfect message. They are also used to survey customers, notify emergency
personnel of crisis situation and so on.
Types of Auto dialers
There are basically two types of auto
dialers.
- Outbound Dialers: Provide an efficient and
effective venue for reaching a large audience in a short span of time.
- Inbound Dialers: Accept calls from the outside and
distribute them in an intelligent fashion to service agents.
Key Features of Auto Dialer
- Smart, Easy to use, reliable, and affordable auto dialing.
- Automatic dialing with a single click.
- Touch tone response.
- Speech command response.
- Voice message for any response.
- Record and voice broadcast in your own voice.
- Detect human pick up and answering machine.
- Automatic retry for busy line or no answer.
- Set or schedule broadcast time, auto reschedule.
- Daily, weekly, monthly, and yearly recurring broadcast .
Benefits of Autodialer
- Automatic lead generation, no cold calls.
- Automatic and reliable. Free up your time to serve your customers.
- Your own voice or professional voice to have a personal touch.
- Easy-to-use system to save you time.
- Improve your bottom line.
- Reduce cost and increase efficiency in call centers.
- Optimize the revenue potential of call center activities.
