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Call Center Services » Call Center Technology » Digital Call Recording

Digital Call Recording

Call Center Services » Call Center Technology » Digital Call Recording
Digital call recording is a recording application that intelligently monitors calls and selectively records conversations. These recordings are made in a compresses digital format to maximize recording storage without diminishing voice quality. This was designed to meet the needs of small, growing customer contact centers and official call monitoring.

As more and more business activities are conducted via Call Centres by phone or internet it becomes imperative for organisations to be able to document 'the advice given' or the 'sale concluded' over the telephone. Therefore, the use of digital call recorder is increasing in all call centers.

Benefits of Digital Call Recordings



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