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Call Center Services » Call Center Technology » Call Center PBX

Call Center PBX

PBX is an acronym for polymer bonded explosives. It is also called private branch exchange. It is a small telephone system within a call center that switches calls between call center agents on local lines allowing all users to share a certain number of external phone lines. The main purpose of the PBX system is to save the cost of requiring the number of telephone lines used in an enterprise.

PBX includes:

Types of PBX

Features of PBX

Functions of PBX

PBX performs three main functions :

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