Soft Phone is an ideal solution for employees who are out of
the office frequently traveling on business, workers that work both at home
and in the office as well as those who require the interaction of data with
their work such as a remote ACD agents.
Soft Phone includes features like:
- Caller-ID
- Call-waiting
- Transfer
- Hold
- Conferencing
- Voice mail capability
Functioning
The soft phone functions on the
Local Area Network (LAN) over the
Internet, enabling the
employees to work either in corporate offices, satellite remote offices or
from the convenience of home.
The soft phone system can be used to
generate real time reports and
graphs is important measuring system helps
erve and control the
performance call center and phone system with
clear and meaningful
displays aphs and charts of operational statistics help to measure the
effectiveness of each user campaign. Reports and graphs include both
inbound and outbound statistics.
Features of Soft phone
- Supports a number of PBX and PC based phone systems
- Add computer telephony integration software to Unix and Linux
applications
- Ability to make and receive phone calls manually
- Standard features such as call on hold, transfer and redirect are
available
- Direct link to individual voice mail
- IVR interface with text to speech software
- Screen pops appear on the employee desktop when the soft phone is
configured with an inbound call campaign
- Internet enabled, allowing employees to work from home
- Complete administrative control of each soft phone user
- System administration including reports, graphs, user grouping, and
call campaign control
