Interactive Voice Response (IVR) Systems are
designed to provide easy to configure automated call handling systems
that can be tailored to individual needs. This comprehensive system
leads to distribution of routing information with the help of FAX or
pre-recorded voice messages.
It includes services like:
- Speech recognition
- Self-service
- Fax management capabilities
It is also very handy in reducing fatigue,
increasing
efficiency and decreasing time spent by agents in imparting
information.
The Working
Organizations who are looking at
reducing costs and
improving customer service can contract their inbound phone and
outbound voice messaging programs at the IVR call center. The IVR
outsourcing services provide a
competitive advantage in the
marketplace and making the inbound telemarketing services, affordable.
Voice broadcasting clients can
download voice recordings and
call lists and even manage the start and end of their
calling
campaigns that operate at the IVR call center. Users can view call
campaign reports and the percentage of completion. To achieve the
maximum results from IVR and voice broadcasting phone programs, it is
advised to use
professional voice recording services. The
voice recordings can be produced in minimal time at a professional
recording studio.
The IVR Systems offer the following:
- Click to Run Sample Reports
- IVR Service Bureau
- Voice Broadcasting Services
- IVR Outsourcing Services
- Campaign Development and Design
- Implementation
- Hosting
- Custom Reporting
- IVR Software and Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance
Voice Broadcasting and IVR Applications
- Account Status
- Locator Services
- Shipment Tracking
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Market Research
- Payroll Services
- Voice Mail
- Claims Reporting
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
- Message and Recording Service
- Sweepstakes and Contests
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Product Ordering and Fulfillment
- Inventory Services
- Calling Card Services
- Fund Raising Projects
- Political Advertising
- Appointment Reminders
- Severe Weather Warnings
Features of Comprehensive Voice Message Broadcast
- Broadcast messages to either individuals, answering machines or
both with different messages.
- Do Not Call checks for bulk message blast campaigns
- Voice blast messages to millions of households
- Computer generated phone calls for alerts and automatic
- Event notifications such as systems failures
- Single Message broadcast using XML Push
- Customized touchphone responses
- ACD systems (Call Routing) features
- Database access and update
- Text To Speech Data Conversions
- Email notification of call results or voicemail
- Remote database access with XML Pull
- Call transfer to live agents with intelligent call routing
- Remote call transfer through dial out
- Timeout features and call control options
- Touchphone response control for both parties
- Bulk message blast with low flat rates
- Comprehensive online reporting and call management
- Professional voice over talent for on hold message voice overs
