Interactive Voice Response (IVR) Systems are designed to
provide easy to configure automated call handling systems that can be
tailored to individual needs. This comprehensive system leads to
distribution of routing information with the help of FAX or pre-recorded
voice messages.
It includes services like:
- Speech recognition
- Self-service
- Fax management capabilities
It is also very handy in reducing fatigue,
increasing efficiency
and decreasing time spent by agents in imparting information.
The Working
Organizations who are looking at
reducing costs and
improving customer service can contract
their inbound phone and outbound voice messaging programs at the IVR call
center. The IVR outsourcing services provide a
competitive advantage
in the marketplace and making the inbound telemarketing services,
affordable.
Voice broadcasting clients can
download voice recordings and call
lists and even manage the start and end of their
calling campaigns
that operate at the IVR call center. Users can view call campaign reports
and the percentage of completion. To achieve the maximum results from IVR
and voice broadcasting phone programs, it is advised to use
professional
voice recording services. The voice recordings can be produced in
minimal time at a professional recording studio.
The IVR Systems offer the following:
- Click to Run Sample Reports
- IVR Service Bureau
- Voice Broadcasting Services
- IVR Outsourcing Services
- Campaign Development and Design
- Implementation
- Hosting
- Custom Reporting
- IVR Software and Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance
Voice Broadcasting and IVR Applications
- Account Status
- Locator Services
- Shipment Tracking
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Market Research
- Payroll Services
- Voice Mail
- Claims Reporting
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
- Message and Recording Service
- Sweepstakes and Contests
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Product Ordering and Fulfillment
- Inventory Services
- Calling Card Services
- Fund Raising Projects
- Political Advertising
- Appointment Reminders
- Severe Weather Warnings
Features of Comprehensive Voice Message Broadcast
- Broadcast messages to either individuals, answering machines or both
with different messages.
- Do Not Call checks for bulk message blast campaigns
- Voice blast messages to millions of households
- Computer generated phone calls for alerts and automatic
- Event notifications such as systems failures
- Single Message broadcast using XML Push
- Customized touchphone responses
- ACD systems (Call Routing) features
- Database access and update
- Text To Speech Data Conversions
- Email notification of call results or voicemail
- Remote database access with XML Pull
- Call transfer to live agents with intelligent call routing
- Remote call transfer through dial out
- Timeout features and call control options
- Touchphone response control for both parties
- Bulk message blast with low flat rates
- Comprehensive online reporting and call management
- Professional voice over talent for on hold message voice overs
