Gurgaon is located in the northern state of Haryana, and is renowned for its upscale shopping malls, IT enabled-companies and BPO firms. Gurgaon is one of the leading IT- BPO destinations in India accounting for over 5 per cent of the total exports. Today this city is counted among the best spots to setup a BPO centre in India and has indeed become an outsourcing & offshoring hub in India.
The key factors that are responsible for the constant mushrooming of BPO firms in Gurgaon are favourable business environment and infrastructure, governmental support as it considers IT-BPO a thrust sector going forward and is actively encouraging the growth of the sector in the state, social and political stability. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon. Also, Telecom connectivity is excellent with multiple vendors providing services. According a study conducted by NeoIT, an offshoring consultancy, on 27 Indian cities to judge their Offshore Competitiveness, Gurgaon is the perfect location for software and outsourcing. Out of the score of 120, Gurgaon scored 100 points and Bangalore came at the second spot. The list of Gurgaon's BPO firms includes
- » Wipro Limited
- » HCL Technologies Limited
- » 24/7 Customer
- » Progeon (now known as Infosys BPO)
- » Convergys
- » Mphasis
- » IBM Daksh Services
- » Transworks
- » Genpact (Formerly known as GE Capital International Services)
- » WNS
As far as the job opportunities for professionals in Gurgaon's BPO firms are concerned, there is a wide array of tasks pertaining to operations, client servicing, project management, human resources, accounting, technology, etc. to perform. These BPO firms in Gurgaon are generating ample job opportunities for candidates fresh from graduation. An Introduction to NRC - Gurgaon
NASSCOM Regional Council-Gurgaon was formed in Dec‘08 to address on local issues faced by the member companies operating out of Gurgaon – think global, act local.
This council is Chaired by Mr Pavan Vaish of IBM Daksh and Co Chaired by Mr Subinder Khurana of Cognizant.
The council members are from the senior management team of NASSCOM Member Companies from Gurgaon.
Some of the prominent member companies who are part of the council (indicative list only) – IBM Daksh, Cognizant, Microsoft, Genpact, MakeMyTrip, Quatrro, Convergys, Dell, Serco, Wipro, Parsec, Annik Systems & Interglobe Technologies.