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Call Center Services »
Call Center Resources »
Call Center Books and Publications |
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Call Center Books and PublicationsDesigning the Best Call Center
for Your Business, 2nd Edition
Author: Brendan B. Read Publication Date: February 1, 2005 The Call Center Handbook Author: Keith Dawson Publication Date: November 20, 2003 The Experience Author: Lior Arussy Publication Date: October 1, 2002 The Call Center Dictionary Author: Madeline Bodin & Keith Dawson Publication Date: March 1, 2002 A Practical Guide to Call Center Technology Author: Andrew J. Waite Publication Date: February 1, 2002 http://www.cmpbooks.com/subject/call_centers The Executive Guide to Call Center Metrics Author : James C. Abbott Effective Recruiting Strategies: Taking a Marketing Approach Author : Ron Visconti, Marty Brounstein Bottom-Line Call Center Management : Creating a Culture of Accountability and Excellent Customer Service Author : David L. Butler Call Center Benchmarking Author : Jon Anton, et al Tele-Stress - Relief For Call Center Stress Syndrome Author : Stephen Coscia Call Center Operations: Profiting from Teleservices Author : Charles E. Day Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing Author : Brendan B. Read Designing the Best Call Center for Your Business, 2nd Edition Author : Brendan B. Read Call Center Operations: A Guide for Your Journey to Best-Practice Processes Author : Becki Hack, et al Magazines & Journals Call Centre Focus http://www.callcentre.co.uk Call Centre Europe http://www.call-centre-europe.com Call Center Magazine (US) http://www.callcentermagazine.com Connect http://www.connectweb.co.uk Customer Contact Solutions http://www.bccmarketing.co.uk/ccs Customer Service Group http://www.customerservicegroup.com Government IT http://www.govnet.co.uk Banking Technology http://www.bankingtech.com Customer Management http://www.customermanagementonline.com International Journal of Call Centre Management http://www.winthrop-publications.co.uk Other Magazines
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