An inbound centre is one that handles calls coming in from
outside, most often through toll free numbers. These calls are primarily
service and support calls, and inbound sales.
The Working
The services of inbound call centres are designed to
handle catalog orders, help desk queries, dealer locations and more. They
offer
customized services that are designed to meet the requirements of
all kinds of businesses. The inbound call centre professionals
process
calls and integrate Interactive Voice Response (IVR) and/or Internet
services to sell additional products and offer services in a
dedicated
environment.
They also integrate customer care services,
predict customer behavior
and take action, while the customers are still on the line. The inbound call
center employ a dedicated team of
live operators, account
representatives and
program managers. Offering 24/7 operator
availability for the customers, these call centers provide
round-the-clock
account management. The team of qualified and trained operators
understand the business, products and services and perform to deliver their
best. Using advanced
telephone service technology and programming,
these call centres lay great emphasis on attention to detail in
messaging
and reporting of all inbound calls.
Inbound call centres offer communication services specifically designed to
maximize the efficiency of
direct marketing efforts or to be a part
of the
technical support team of the clients. They work together
with you as a partner building a strong, successful long-lasting
relationship with customers.
Inbound Call Center offer
- Skilled, professional, customer support and technical service
representatives
- Improved market coverage
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Rapid response to market conditions
- Account management expertise
- Enhanced reporting capabilities
- Market testing capabilities
The 24/7 services of Inbound Call Center comprise of:
- Order Processing
- Catalog Orders
- Consumer Response
- Customer Service
- Dealer Locators
- Toll Free Response
- Help Desk
- Direct Mail Response
- Direct TV Response
- Print Media Response
- Website Response
- Seminar Registration
- Answering Service
- Inquiry Handling
- Email Management
- Product Technical Information
- Interactive Voice Response
- Sales Lead Qualification
- Technical Support
- Trade Show Registration
