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Call Center Services » Call Centre Types » Virtual Call Center

Virtual Call Center

Virtual call center is a call center in which the organization's representatives are geographically dispersed. These people are not situated at work stations, they rather work from their homes or in small number of groups. People in small groups may open small centers to work. It provides the ability to extend the CSR desktop and telephony support to any place on the planet.

Virtual call center is simply defined as an approach to enterprise wide call center management that treats several geographically dispersed call centers as one. These call centers are largely inbound in function and are gaining popularity as companies look for alternatives to running a traditional, in-house call center or using an offshore outsourcer.

Benefits of Virtual Call Center



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