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Home »  Indian Call Center Industry » Why Outsource to India?

Why Outsource to India?

The foundation of successful outsourcing relationship is laid when an organization communicates to the potential suppliers about its intention to outsource business functions. Outsourcing is not just a contract signed between two parties but is largely emerging as a relationship managed from day one of the contract. Successful outsourcing relationship requires a lot of professionalism and good management. Managing outsourcing relationships requires constant attention and an expectation of continuous improvement and proactive approach towards achieving it. A companies' success in managing their outsourcing relationship will determine its business success. Some of the factors that make India, the ideal choice for outsourcing are:

1. Resource Pool
Being a talent rich country, India offers the fastest growing pool of expertise that is computer literate. The rich resource of educated customer care professionals are proficient in the English language.

2. Time Zone
India is located at a 12 hour time difference with North America that facilitates the American organizations to achieve a 24*7 business operations and customer service. This exclusive advantage may also benefit organizations located in the Western Europe and Asia Pacific.

3. Low Cost
Per employee cost in USA is approximately $40,000 while in India it is only $5,000. The relatively low cost of manpower makes India, a highly sought after destination for sourcing cross-border IT-enabled services. India provides maximum number of software engineers to silicon valley, West Europe and the Asian Pacific IT industry. Indian companies can provide call center services to clients based in the U.S. or the U.K. at less than half of what it costs in U.S., U.K. or Australia. The country is moving towards next generation telecommunication technologies.

4. Core Competency
Of the 23 software companies in the world that have achieved the prestigious SEI-CMM Level 5, 15 of them are Indian. India will soon have the highest number of ISO-9000 software companies in the world, according to Nasscom. Indians are increasingly adapting to international quality standards.

5. Government Policies

Benefits of Outsourcing

Outsourcing or delegating to an outside vendor is thus, a practical solution. It is likely to be the most efficient - especially since success depends so much on the wisdom of accumulated knowledge and experience.

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