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Call Center Services » Industries Benefited by Call Center Industry » Hospitality & Travel Industry

Hospitality & Travel Industry

The travel and hospitality industry comprises of mostly chains or multiple business units, widely scattered across the globe. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes.

Contact centers are ubiquitous across the Travel & Hospitality industry. Customers prefer interacting with travel companies for any information at any time. The industry continues to strive to realize the full potential of online commerce and service.

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