Today, with the convergence of new technologies, market
consolidation, regulatory changes and heightened competition,
telecommunication
industry is undergoing rapid changes. The industry is increasingly
turning to BPO companies to improve profitability and productivity by
eliminating non-productive positions or departments.
Services Offered by Telecom BPO
- Local and long distance services
- Contract negotiation
- Bill processing
- Bill payment
- Auditing and loss recovery
- Local and long distance services
- Telephone maintenance
A good BPO can:
- Eliminate the need for Accounts Payable department to pay your
telecom bills.
- Consolidate your bills and move them to EDF (electronic data format)
- Dramatically reduce your telecom expense with no loss of service.
- Monitor contracts and evaluate best costs practices.
- Develop and maintain a telecom voice disaster plan for emergency
situations.
- Place all orders for telecom adds, moves, and changes including
ordering telecom equipment, phone systems, internet services, frame
relay services, etc.
- Provide training to your telecom service department for accurate
record keeping and order processing, if you decide to keep this
in-house.
- Provide detailed monthly telecom cost benefit analysis summaries for
monthly budget review - not just fluff without showing you backup.
- Provide proof of monthly savings and refunds/credits recovered for
your company in the form of before and after, actual telecom bill
copies.
- Provide you with a timeline for service implementation.
