The transportation industry is one of the major industry of
the world. The scope, goal and objectives of transportation industry have
changed with the increasing demand of intermodal services.
Its global nature, diversity, and interdependent activities force it to
rely heavily on the effective use of IT and communications. Information
technology is transforming the day to day functioning of the industry. More
and more transportation companies are moving towards call centers for
safety, efficiency and profitability.
Several BPO offer services to the following segments of the
transportation industry :
Railroads and truck companies : Services in this sector
includes :
- Passenger ticketing & reservation
- Timetable maintenance
- Yard management
- Tracking and monitoring
- Real time applications.
- Inventory application
Airlines : Services in this sector includes :
- E-Booking engine
- Corporate / Business Travel solution
- Customer Loyalty solution
- Self-service Check-in kiosks
- Customer Analytics
- Customer Alert solutions
- Reservation Call Center
- Q Processing
- HR Processing
- Work flow management
- Document management
- Contract management
Logistics and courier: Services in this sector
includes:
- Mobile communications
- Automatic equipment identification and RFID
- Global positioning systems and Geographic information systems (GIS)
- Electronic data interchange, XML, ebXML
- Sophisticated bar-coding
- Electronic funds transfer
- Voice recognition
- Tracking and Monitoring
- Distributive and client-server technologies
- .Net and MS Technology
Shipping and ports: Services in this sector includes:
- Port management applications
- Tracking and Monitoring
- Liner Business applications
- Billing related applications
- Routing & Scheduling
- Enterprise Applications Services and Integration
- Cargo Security
Key Customer Benefits of Outsourcing Transportation
- Employee transportation managed online
- Employee Shift information is available online
- Optimization of transportation costs
- Expanded pool of employees
- Higher attendance and less attrition
- Greater service compliance through better attendance
- Improved transportation service
- Increased agility
