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Call Center Services » BPO Services » Inbound Call Centre Services » Inquiry Handling

Inquiry Handling

The inbound call centers are built with the purpose of having an information center handling all customer inquiries.

The Method

The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.

Inquiry Handling is done through:

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