The inbound call centers specialize in providing product
technical information to the callers. They are capable of providing support
for client's marketing efforts wherever and whenever required.
The Method
With the experience in providing inbound order taking
solutions, the Customer Service Representatives (CSRs) are fully trained and
aware of the technical specifications related to the particular
product. The inbound call centers enable companies to communicate with their
valued customers providing product specific information, through:
- Online and live customer service and support
- E-mail response management
- Integrated solutions capabilities
The CSRs handle all the queries related to the specific product and offer
detailed information to the customer's satisfaction.
