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Call Center Services » BPO Services » Inbound Call Centre Services » Order Processing

Order Processing

The Concept

Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.

The Process

The inbound call center services are aimed at reducing costs and increasing organizational profits. With the relevant expertise of the qualified professionals, the inbound call centers handle the inbound sales, service and answer calls efficiently with a continuous effort for customer satisfaction. When customers call for assistance, to place an order or simply to get information, the customer care representatives respond - promptly and courteously. Making use of the latest technology and the state-of-the-art processes, the professionals ensure that the customers are thoroughly satisfied.

Through the telephone, all the relevant information is recorded and entered into a database with the payment information and the successive processing of the payment for the product or service. This information is then forwarded to the fulfillment company that delivers the order to complete the entire transaction. The specialized inbound call centers are custom-designed to take orders and provide information lines for big or small firms with a full catalog. Incorporating state-of-the-art processes and other effective technical facilities, the inbound call centers assure that all the orders are fulfilled in time and the status of all order reaches the customers in time.

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