The Concept
Order Processing refers to the activities involved
right from the time the trained customer service representative receives a
request for information, or an order for a product or service, through to
the final step.
The Process
The inbound call center services are aimed at
reducing costs and
increasing organizational profits. With
the relevant expertise of the qualified professionals, the inbound call
centers
handle the inbound sales, service and answer calls efficiently
with a continuous effort for customer satisfaction. When customers call for
assistance, to place an order or simply to get information, the customer
care representatives respond - promptly and courteously. Making use of the
latest technology and the state-of-the-art processes, the
professionals
ensure that the customers are thoroughly satisfied.
Through the telephone, all the relevant
information is recorded and
entered into a database with the payment information and the successive
processing of the payment for the product or service. This information is
then forwarded to the
fulfillment company that delivers the order to
complete the entire transaction. The specialized inbound call centers
are custom-designed to take orders and provide information lines for big or
small firms with a full catalog. Incorporating
state-of-the-art
processes and other effective technical facilities, the inbound call
centers assure that all the
orders are fulfilled in time and the
status of all order reaches the customers in time.
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