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Call Center Services » BPO Services » Inbound Call Centre Services » Toll Free Response

Toll Free Response

The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online.

The Approach

The inbound call centers provide massive inbound call handling capabilities with 24-hour live response. The inbound toll free response combines the effectiveness of a toll free number, e.g. 1600 in India, with the power of state-of-the-art, 24-hour inbound call center. The toll-free numbers are quite popular in the marketing strategy for most companies advertisements. It offers a clear professional image and greatly increases the likelihood that a prospective client would surely respond to the company's ad.

The Customer Service Representatives (CSR's) are trained and experienced about the product or service and are thus able to answer customer questions effectively. This brings in multiple orders and increased customer satisfaction.

The toll free response is also effective as the CSRs know the language, the carriers, the proper contacts and can help implement the number quickly. As a customer dials the toll free number, the CSR's on the other side of the line provide answers to their questions presenting themselves as a seamless extension of the organization.

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