Outbound call centers facilitate clients in optimizing every
customer interaction, from revenue generation through to reduced cost per
contact, while maintaining or exceeding current quality levels.
The Achievement
Measuring and analyzing customer satisfaction has
become
an essential component in providing excellent customer service. With
the growing popularity of customer relationship management, many companies
are now placing more
emphasis on customer satisfaction and their
customer relationships.
The call center
focuses on total customer satisfaction right from
the point of contact through to call resolution. The professionals are fully
trained to achieve organization's continued growth and success. Highly
customized
databases are developed and utilized to meet the specific needs of
customers, ensuring the highest quality of customer service.
Call
monitoring and call recording are provided on a bi-weekly basis for
quality assurance purposes. The customer service offerings create a virtual
customer service center to
manage customer concerns and queries
through multiple channels including voice, e-mail and chat on a
24/7
basis.
