The outbound call centers help improve the productivity of
client's debt collection department by providing all types of calling
programs required by the organization and blend several types to determine
what works best in the specific collections department.
The Process
The Customer Service Representatives (CSRs) attempt to
make payment arrangements with the customer, at the time of the collection
call.
- Receivables outsourcing programs can be completely automated using
the IVR (interactive voice response) services.
- Complete and accurate payment information can be retrieved from the
customer over the telephone.
- Credit card and check payments can be fully automated allowing the
company to be more efficient and profitable.
The CSRs are fully trained in the collection services. They use all modes of
communication to work out the
accounts receivables and run payment
collection campaigns through Phone, Fax, Email and Web enabled services.
The outbound call centers understand that young, small companies as well as
their larger competitors need to
collect its receivables in a fast and
effective manner. Through a developed payment collection program, they
collect aged accounts.
Features of Debt Collection:
- 24 x 7 Service
- Collection Calls
- Payment Tracking
- Voice Mail System
- Office Location/Hours
- Schedule Appointments
- Request Credit Information
- Payment By Phone
- Disputed Payment Record
- Payment Information
- Current Status Information
