The outbound call centers help improve the
productivity of client's debt collection department by providing all
types of calling programs required by the organization and blend several
types to determine what works best in the specific collections
department.
The Process
The Customer Service Representatives (CSRs) attempt to make payment
arrangements with the customer, at the time of the collection call.
- Receivables outsourcing programs can be completely automated
using the IVR (interactive voice response) services.
- Complete and accurate payment information can be retrieved from
the customer over the telephone.
- Credit card and check payments can be fully automated allowing
the company to be more efficient and profitable.
The CSRs are fully trained in the collection services. They use all
modes of communication to work out the
accounts receivables and run
payment collection campaigns through Phone, Fax, Email and Web
enabled services. The outbound call centers understand that young, small
companies as well as their larger competitors need to
collect its
receivables in a fast and effective manner. Through a developed
payment collection program, they collect aged accounts.
Features of Debt Collection:
- 24 x 7 Service
- Collection Calls
- Payment Tracking
- Voice Mail System
- Office Location/Hours
- Schedule Appointments
- Request Credit Information
- Payment By Phone
- Disputed Payment Record
- Payment Information
- Current Status Information
