Outbound Services like Telephone and Web Based Business
Development is being outsourced to India by various multinational companies
in different industries. Outsourcing these essential services is helping in
cost reduction and growth of businesses like aviation, insurance, banking
and Finance, IT besides various other types of businesses.
Many BPOs dealing with Telephone and Web Based Development provide
customized services to their clients. Services in this segment may range
from telemarketing, product inquiry, direct sales, order processing,
up-selling/cross-selling, surveys and polling, inquiry management and
fulfillment, lead generation, co-branding and affinity programs.
Why Outsource to India?
Businessmen in US and other western countries find it extremely profitable
to outsource services related to Telephone and Web Based Development to
Indian BPOs. This is because Indian Service providers have over the years
gained expertise in handling such matters with precision. They invest
heavily in the sophisticated infrastructure required to run this service in
tune with international quality standards. The other advantage is that
outsourcing work in non-core areas allow companies to focus on their main
business. This factor helps in the growth and profit returns of the
Other key advantage is that Indian Telephone and Web Based Development
Service Provider train their Customers Service Representatives extensively
to handle such operations. They are equipped with in-depth knowledge about
global telecom markets, customers and technologies. Besides, training on
customer care and developing compelling marketing strategies is also
imparted to them, this definitely puts Indian BPOs at an advantage.