The outbound call centers offer information and literature
fulfillment services for businesses.
The Concept
If the client is in the business of selling products, the outsourced call
centers handle jobs right from
taking order to processing the credit
card and to its
fulfillment and shipping. The Customer Service
Representatives (CSRs) are fully trained to offer
sales and inventory
reports to help the clients track their effective businesses.
The service can be customized to fulfill the client needs. The call centers
also specialize in offering additional services such as catalog, brochure
and information packet fulfillment. These
information fulfillment
services are offered direct to the caller via mail, fax, or email. The
fulfillment services to the caller can be personalized with
customized
letters using the information taken during the call.
In cases of clients having large number of products or more complex
fulfillment requirements, the call centers use their
efficient
relationships with several fulfillment centers or can even work closely
with any center as selected by the client.
